Choice Solutions as a company is highly trusted by customers for best-in-class price/ performance ratio and high quality services to address the information technology requirements of corporate, small and medium enterprises in India. With a reputation for being the ultimate end-to-end IT solution provider to delivering high quality products and services, we consistently out-feature and out-perform the competition.

Any maintenance service needs support from OEM vendors and Choice Solutions is supported by OEMs who train our service engineers on the nuances of their products. Our Support Service is through a Single Point of Contact with Committed Response and Resolution Time. We also offer Personalized Telephonic Support and Dedicated Account Engineer with full ownership of an account. Our extended support system has put in place a Transparent Escalation Matrix in order to increase User SAT.

The consulting and augmentation methodology we use is based on the Indian market exposure. Multiple customer deliveries have helped in fine tuning our processes and technology requirements for delivery and support. We also take advantage of innovative tools and automated analysis to avoid labour or time intensive consulting engagements to deliver rapid results. Its known that hardware uptime at any site comes with preparedness of the team providing the service to users. Choice Solutions implements this with focus on the following elements essential to the success of maintaining a high uptime at any site namely

      Defined Service Level Agreement
      Preventive Maintenance Plan
      Defined PM Schedule
      Defined PM Schedule    
      Problem
           Diagnosis Expertise
           Trouble Shooting Expertise
           Resolution Expertise
      Database Management
      Diagnosis Expertise
      Data Back-up Management
      Trouble Shooting Expertise
      Resolution Expertise
      Defined Escalation Management Plan
      Defined Vendor Management Process
      Defined & Preparedness for Failed Hardware Replacement
      Professional Engineer Deployent Plan
      Monthly Reporting to Client
      Quarterly Review with the Client

Apart from this Choice Solutions also provides its customers plans depending on their needs. These include
      In Warranty Support
      Post Warranty Support
              On Call     
              Off Site
              On Site
              Comprehensive Replacement/Repairs of Part/Complete Machine of Equivalent / Higher                     Configuration
              Non Comprehensive (Non Parts Calls)